Frequently Asked Questions

At Merchant Firm, we believe that a happy client is a well informed client. Below, you will find our frequently asked questions and answers. If for any reason you would like to ask a specific question, please use our CONTACT US form, call 833-MER-FIRM or by E-Mail

Q. What is Merchant Firm?

A. We are a FIRM for Merchants. It is a store designed only for business owners that demand high quality customer service at competitive pricing.

Q. Is there a Deliver fee?

A. No, Merchant Firm does not charge a delivery fee in the Tri-State area (Manhattan, Brooklyn, Queens, Staten Island, Bronx, Nassau County, Suffolk County, New Jersey)

Q. Is there a minimum order required for delivery?

A. No, there is no minimum order required for delivery.

Q. How long does it take for delivery?

A. All orders placed before 12PM are delivered same day. Otherwise, all orders are delivered the next Business day.

Q. Does Merchant Firm deliver on weekends?

A. No, there are no deliveries on Saturday and Sunday. Although, special arraignments can be made in Urgent situations for Sunday deliveries.

Q. Does Merchant Firm charge Sales Tax?

A. YES/NO, Merchant Firm does collect the Sales Tax. But, If a business provides their Tax ID number and fills out a Resale Certificate, there is no Sales Tax collected by Merchant Firm. Some items are taxable even with a Resale Certificate.

Q. What are the payment methods?

A. Merchant Firm accepts Cash, all Credit/Debit Cards, Checks and Net 30 once approved by the Credit Dept.

Q. When placing an order online, I get charged Shipping but my Business is in the Tri-State are.

A. When the Online order is placed, and your business is located in the Tri-State area, you must select COD.

Once the delivery arrives, you will only pay for the products ordered, you will not be charged the Shipping Fee.

Q. Does Merchant Firm offer products other then what's on this Web Site?

A. Yes, Merchant Firm has a large variety of items, sizes, colors and brands available that are not listed on this Web Site. If you are looking for something specific, please reach out to us at 833-MER-FIRM or by E-Mail or use our CONTACT US page